ASUKA AUSTRALIA SYSTEM PTY LTD 

Last updated: [17.07.26] 

ASUKA AUSTRALIA SYSTEM PTY LTD ("ASUKA", "we", "us" or "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

This Privacy Policy explains how ASUKA collects, holds, uses, stores and discloses personal information in connection with our website, website-based ordering process, shop POS operations, order fulfilment, payment processing and related customer service activities in Australia. 

This policy is intended to give customers a clear explanation of what information we collect, why we collect it, how it is used, who it may be shared with, and what rights customers have in relation to that information. 

When you use our website, place an order, provide delivery information, make payment or otherwise provide personal information to us, you acknowledge that your personal information may be collected, held, used and disclosed as described in this Privacy Policy. 

1. Legal entity information

Company name: ASUKA AUSTRALIA SYSTEM PTY LTD 

ABN: Not yet available 

Business address: Not yet available 

Privacy contact email: info@asuka.com.au 

Privacy contact phone: Not yet available 

Complaint mailing address: Not yet available 

2. Website and ordering system

ASUKA currently operates through the website domain asuka.com.au. At present, customers place orders through the website ordering process rather than through a separate mobile application or customer account system. ASUKA does not currently offer a mobile app, member account, login function, stored value system, loyalty program, points, coupons or birthday voucher program. 

Customers currently provide order information and delivery information at the time they place an order. We may introduce account registration functionality in the future. If that happens, this Privacy Policy may be updated to reflect how account information is collected, stored and managed. 

3. Information we collect and hold

ASUKA may collect personal information that is reasonably necessary for our ordering, delivery, payment and customer service functions. Depending on how you interact with us, the personal information we collect may include: 
• your name;

• your mobile or contact phone number;

• your email address;

• your delivery address;

• payment information required to process your order;

• order details and order history;

• technical information such as IP address, browser type, device information, cookies and related website usage information.

ASUKA does not currently collect the following categories as part of the ordinary website ordering process: birthday information, live location information, CCTV footage, job application information, customer account profile information or loyalty information. 

4. How we collect personal information

We collect personal information from you in a number of ways, including when you:

• visit asuka.com.au;

• place an order through our website;

• enter order information or delivery information during checkout;

• make payment through our payment service provider;

• communicate with us by email or through order-related contact channels; and

• use the website in a way that results in the automatic collection of technical information through cookies, browser data or device data.

Personal information may also be collected or viewed within our internal business operations through shop POS systems and by staff responsible for preparing, processing and fulfilling your order.

5. Active information collection

ASUKA actively collects personal information when you knowingly provide it to us as part of the ordering process. This includes entering your name, contact details, delivery information and payment-related details necessary to complete a transaction. 

Where information is requested on the website, the purpose of collecting that information is generally to allow us to receive, process, prepare, deliver and support your order, and to maintain basic business records connected with that order. 

6. Cookies and passive information collection

ASUKA may use cookies and related technologies to support the operation of our website and to understand how customers interact with it. This may include the collection of technical information such as IP address, browser type, device information, referring pages, access dates and times and pages viewed. 

At present, our website uses cookies and technical website data and currently has Google Search Console in place. We do not currently state that Meta Pixel, Google Analytics or similar targeted marketing tools are active, but additional analytics or website tools may be introduced in the future if required for website performance, operational support or business development purposes. 

You can usually manage cookies through your browser settings. However, disabling some cookies or technical functions may affect the operation or convenience of the website ordering process. 

7. Purposes for which ASUKA collects, holds, uses and discloses personal information

ASUKA collects, holds, uses and discloses personal information for the primary purposes of operating our business and supporting the customer ordering process. These purposes may include:

• to receive and process website orders;

• to arrange and manage delivery of customer orders;

• to process payment and maintain transaction records;

• to communicate with customers about order status, issues, fulfilment or delivery;

• to provide order-related service and support;

• to operate and support our shop POS systems and ordering workflows;

• to work with our website developer, POS company, payment provider, cloud service providers and delivery partners where reasonably necessary;

• to maintain internal business records and administrative controls;

• to maintain the security, integrity and functionality of our website and systems;

• to comply with legal obligations and protect our legal rights.

ASUKA does not currently use personal information to send promotional SMS messages or promotional marketing emails.

8. Not providing information

You do not have to provide personal information to us. However, if you choose not to provide information that is required for an order, delivery or payment process, we may be unable to accept, process or fulfil your order, respond properly to your request or provide the relevant service. 

9. Who we may disclose personal information to

Depending on the nature of the order and the systems involved, ASUKA may disclose personal information to the following parties where reasonably necessary:

• our shop POS systems and staff who process or fulfil customer orders;

• our POS company;

• our website developer or website support provider;

• our payment service provider;

• our cloud service provider;

• delivery partners including Uber Eats and DoorDash where relevant to the order; and

• government, regulatory, legal or enforcement authorities where disclosure is required or authorised by law.

ASUKA does not currently use SMS marketing platforms or email marketing platforms for customer promotions. ASUKA also does not currently identify accounting or legal advisers as ordinary recipients of customer website ordering data in the normal course of business. 

10. Website hosting, email systems and overseas disclosure

Based on ASUKA’s current information and service arrangements, ASUKA does not presently state that personal information is disclosed to overseas recipients as part of the ordinary website ordering process. 

ASUKA does not currently identify overseas service providers for the purposes of this policy. ASUKA also does not currently state that customer data is disclosed to service providers in China, the United States, Singapore or other overseas jurisdictions as part of normal operations. 

If this position changes in the future, including if hosting arrangements, website systems, payment systems, cloud systems or other service providers involve overseas disclosure, ASUKA may update this Privacy Policy to describe that change. 

11. Marketing communications

ASUKA does not currently send promotional SMS messages or promotional marketing emails to customers. 

Current communications are generally limited to transaction, service and notification messages connected with orders and deliveries. If ASUKA introduces marketing communications in the future, customers will be given an appropriate unsubscribe or opt-out option where required. 

Because ASUKA does not currently send marketing communications, there is no active marketing subscription process in place at this time. If this changes, this Privacy Policy may be updated accordingly. 

12. Children

ASUKA does not currently allow customers to register an account because account registration is not currently available. At present, customers only provide order information and delivery information when placing an order. 

If ASUKA introduces account registration in the future, children under the age of 16 must not create an account or provide personal information for registration purposes without the consent of a parent or legal guardian. 

If ASUKA becomes aware that personal information has been collected from a child under 16 in a manner inconsistent with this policy, ASUKA may take reasonable steps to delete that information or otherwise address the issue. 

13. Security of personal information

ASUKA takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include secure website controls, controlled system access, password protection, internal operational controls and reasonable technical safeguards appropriate to the systems in use. 

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, ASUKA cannot guarantee absolute security of personal information. 

14. Retention of personal information

ASUKA will keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for business administration, transaction records, legal compliance, dispute handling and system integrity. When personal information is no longer required, ASUKA will take reasonable steps to destroy it or de-identify it, where appropriate. 

15. Access, correction and deletion requests

You may request access to the personal information ASUKA holds about you, and you may request correction of information that is inaccurate, incomplete or out of date. You may also request deletion of personal information where appropriate and subject to legal or operational limits. 

Requests relating to access, correction, deletion or privacy complaints should be sent to 

info@asuka.com.au. We may require you to verify your identity before actioning your request. 

ASUKA generally aims to respond to these requests within 7 to 10 days, although more time may be required in some circumstances depending on the nature of the request. 

16. Complaints

If you have any concerns about how ASUKA has collected, used, stored, handled or disclosed your personal information, you may send a complaint to info@asuka.com.au. 

ASUKA will review the complaint and aim to provide a response within 7 to 10 days. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner for further assistance. 

17. Third-party websites and services

Our website or communications may contain links to or integrations with third-party services, including payment services or delivery platforms. ASUKA is not responsible for the privacy practices of third-party websites or services. Customers should review the privacy policies of those third parties separately. 

18. Future changes to our systems or this Privacy Policy

ASUKA may change this Privacy Policy from time to time to reflect changes in our website, ordering systems, account functions, mobile applications, marketing practices, analytics tools, hosting arrangements, service providers or legal requirements. 

If we introduce major changes such as customer account registration, app functionality, loyalty systems, marketing subscriptions or new analytics and tracking tools, we may revise this Privacy Policy so that it accurately reflects how personal information is handled at that time. 

19. Contact us

Company name: ASUKA AUSTRALIA SYSTEM PTY LTD 

Website: asuka.com.au 

Email: info@asuka.com.au 

Phone: Not yet available 

Business address: Not yet available 

Complaint mailing address: Not yet available